Contact Secrets Shop Customer Service

Contact Secrets Shop Support

Need help with an order, delivery, or product question? Contact the Secrets Shop UK team for discreet, friendly, and judgement-free customer support.

Whether you are choosing your first product or need assistance with an existing account, our customer care team is here to make things simple. We understand that privacy matters, so your enquiry will always be handled with the utmost care and respect.

How to Contact Us

Choose the option that works best for you. If your question is about an existing order, please include your order number and checkout email address so we can help you faster.

💬 Live Chat: Use the chat icon on our website for quick help during support hours.
✉️ Email: [email protected]
📞 Phone: 020 7078 8745

Opening Hours: Monday to Friday, 9:00 am – 5:00 pm (excluding UK bank holidays). Our online shop accepts orders 24 hours a day, 365 days a year.

What Can We Help With?

Order support: Updates, delivery tracking, and general queries.
Product advice: Friendly guidance on adult toys, lingerie, lubricants, and sexual wellness essentials.
Returns and faulty items: Clear steps for returns, replacements, or product issues.
Discreet delivery: Information about our plain packaging and privacy guarantees.
Payment questions: Help with secure online payments, PayPal, Klarna, and checkout.
Account support: Assistance with login details, loyalty points, and newsletter preferences.

Privacy and Discretion

We know that contacting an adult shop can feel personal. That is why we keep our support calm, professional, and entirely discreet.

Your enquiry will be handled in line with our Privacy Policy, and we will only use your details to resolve your specific request.

Before You Contact Us

You may find the answer you need instantly on one of our help pages:

Delivery Information

Check options, timeframes, and tracking.

View delivery info →

Discreet Packaging

Read about our plain packaging guarantees.

Read about privacy →

Returns Policy

Read our policy for returning items securely.

View returns policy →

Payments

Help with secure checkouts and discreet billing.

View payment info →

About Klarna

Find out how to buy now and pay later securely with Klarna.

Read Klarna info →

Frequently Asked Questions

Browse answers to our most popular queries.

Read FAQs →

Frequently Asked Questions

How do I contact Secrets Shop UK?

You can contact Secrets Shop UK by live chat, email or phone. Our customer service team is available Monday to Friday, 9:00 am–5:00 pm, excluding UK bank holidays.

Can I contact you about my order?

Yes. Please include your order number and the email address used at checkout so we can help you faster.

Can you help me choose a product?

Yes. We can help with product questions, size guidance, materials, compatibility and general advice. Our support is discreet, friendly and judgement-free.

Do you offer discreet packaging?

Yes. Secrets Shop UK understands the importance of privacy. Please visit our Discreet Packaging page for more information about how orders are packed and delivered.

How do I return an item?

Please visit our Returns Policy page for full return instructions. If you need extra help, contact customer service and we will guide you through the next step.