Delivery Information

100% Discreet Packaging

Your privacy is our priority. We ensure that your shopping experience is entirely confidential:

• Plain Packaging: All orders are shipped in opaque courier bags or plain brown boxes with no mention of "Secrets Shop" or the contents.
• Bank Statement: Your bank statement will show a neutral merchant name (no product details).
• Discreet Handling: Couriers and postal workers are unaware of what is inside your package.

Selecting the Best Carrier for You

To ensure your order reaches you as quickly and safely as possible, the specific carrier for your delivery is chosen automatically by our system at the time of dispatch. This decision is based on internal factors such as parcel size, weight, and your specific delivery location.

While we cannot accommodate requests for specific carriers, we guarantee that your parcel will always be sent via a trusted partner that matches the delivery speed you selected at checkout.

Standard Tracked (2–3 working days)

Our economy reliable service is provided by Royal Mail Tracked 48 and Evri Standard. Available with 48-hour tracking. You will receive a tracking number via email once your order is dispatched. 

Tracked 24 (1–2 working days)

A priority service provided by Royal Mail Tracked 24 and Evri Next Day. Ideal for faster delivery with full tracking visibility through the carrier's portal.

Express Tracked (Next Working Day)

Our fastest premium service, guaranteed to arrive the Next Working Day (Mon-Fri) via DHL UK Next Day, Royal Mail or DPD UK. You will receive an email/text with a 1-hour delivery time slot and options to reschedule your delivery to suit your needs.

Note: Next-day delivery may take longer for the Scottish Highlands, Northern Ireland, and offshore islands (2-5 working days).

Saturday Special

For weekend delivery, we offer a dedicated Saturday service using Royal Mail, DPD UK or Evri. This ensures your parcel arrives on the Saturday following dispatch.

Tracking Your Order

Once your parcel is dispatched, you will receive an email confirmation with your unique tracking number. Alternatively, you can contact our Customer Care Team via live chat or email.

Important Address Information: Secrets Shop cannot be held responsible for orders that are delayed by incorrect address information during the checkout process.

If you order after 2 pm, please wait until the following working day for your tracking information to arrive. Remember to check your spam folder!