Delivery Information

Fast and Discreet Delivery all over the UK

There are the following delivery options available at Secrets-Shop:

• Royal Mail 48 Tracked (ALL Orders over £29.99 are delivered for FREE).
• Royal Mail 24 Tracked
• Express Courier Next WORKING Day Tracked

Delivery cost is calculated automatically during the check out process.

All orders are shipped in 100% discreet packaging. Payment on your bank statement will be displayed as APA Trading. Your order will be packed in an opaque courier bag or plain carton box without any signs of the Secrets Shop and contents. Couriers and postal workers are not aware of what is in the package.

Delivery Options

We ship all orders the same day during weekdays (Monday - Friday). Any orders placed after 2 pm will be shipped the next working day.

Royal Mail Tracked

Delivered usually within 1 to 3 days. You can track your parcel online at www.royalmail.com using the Tracking Number we will send you after your order is dispatched. However, 10 working days should be allowed before contacting us if your order has not arrived.

Express Courier

Guaranteed to arrive Next Working Day (Monday to Friday). With this service, you will receive an email and/or text with an estimated hour time slot for delivery. You will also be given the opportunity to reschedule your delivery to suit you!).

Please note: if you order your sex toys before 2 pm on Thursday and select next day delivery (next working day service) then you will receive your parcel the next day (UK Mainland Only). If you live in the Highlands area delivery may take longer than specified. Orders outside of mainland UK are unlikely to arrive next working day. Please allow 2-5 working days, depending on the destination. In case of adverse weather please check the couriers' websites for possible delays.

Tracking Your Order

You will receive an email confirmation with your unique tracking number included once your parcel is dispatched. Alternatively, you can contact our Client Service via live chat or email. Please be aware that Secrets Shop cannot be held responsible for orders delayed by incorrect address information supplied during the checkout process.

Note: If you ordered after 2 pm please wait until the next working day for your tracking information to arrive and don't forget to check the spam folder before contacting customer service.